Case Study: Powering Up On Workforce Management
Supplied by The Service Council on Friday, 15 August, 2014
Workforce management is a key area of focus in field service and no longer just focus on task management and scheduling, but also hiring, training, planning and workforce engagement; areas that require a collaborative relationship between the business function and HR.
Workforce management is a key area of focus in field service and no longer just focus on task management and scheduling, but also hiring, training, planning and workforce engagement; areas that require a collaborative relationship between the business function and HR.
Valley Power Systems distributes power products, spare parts and power management to customers across the US, Mexico, Asia and Latin America. The company has 400 employees, including 50 field service technicians. In this case study, we learn about their workforce management initiatives.
How too much information can drown your business
A critical problem facing field service businesses running paper-based systems is data...
7 ways to optimise the cooling of your server cabinets
Learn how to effectively dissipate heat from server cabinets and optimise the air...
Deliver five-star field service engagement — an eBook
Field service engagement is the connective tissue between service technology and customers....
